Since joining The Houk Group in 2021, I have focused on building the "engine" that powers our team’s success. As Operations Manager, my mission is to transform complex real estate challenges into streamlined, scalable systems that empower our agents to focus on what they do best: serving clients. We are a learning-based team and my educational background supports everything I do, from designing workflows that align with how people actually think and work to overseeing our backend operations and marketing technology with a high-level strategic lens, my goal is to reduce friction and improve productivity. I am passionate about the science of the business—leveraging data-driven insights and cognitive psychology to create a high-performance environment where every team member can thrive.
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